Trust-Related Factors Affecting Citizens’ Adoption of E-government Based on TAM Model

Abstract

Based on the TAM model and trust factors to adopt e-government, the article integrates these two perspectives and builds a model of trust in e-government. Then 19 specific observed variables are chosen to make a quantitative analysis of the linkages between trust and behavior intention of citizens. The results shows that citizen’s trust is as important to e-government as widely accepted TAM use-antecedents, perceived usefulness and perceived ease-of-use. Together these variable sets explain a crucial impact on citizens’ adoption of e-government. The study also provides evidence that e-government trust is built through government trust, institution-based trust and perceived usefulness of e-government.