The Research about the Personalized Service of Hotel Indigo Xiamen Harbor under the Experience Economy

Abstract

With the advent of the experience economy, hotels need to know how to enhance personalized services to meet or exceed the needs of different customer experience; the hotel has become an important way to enhance the competitive advantage. In this paper, we use Indigo Xiamen Harbour Boutique Hotel personalized services as an example to propose measures to enhance the personalized service of a boutique hotel.