Student Participation and Its Impacts on Perceived Service Quality in Higher Education: An Empirical Study

Abstract

In higher education service, college students are no longer as the passive recipients of educational service and actually co-produce their education. However, despite the importance of student participation in the delivery of educational service, student participation has not received much attention in the literature. The purpose of study aims to explore the impact of student participation on perceived quality in higher education. The Survey results suggest that student classroom participation and extracurricular learning were found to positively influence student perceived service quality. Finally, implications for higher educational institutions’ managers are considered.