AN EVALUATION FRAMEWORK FOR WORKER-CENTRIC SOLUTIONS IN PRODUCTION ENVIRONMENTS

Abstract

Evaluating how an Information Systems (IS) intervention in the workplace affects daily work and impacts on workers and organizations is a challenge that requires a very broad research approach. IS researchers have derived several models to explain and measure IS success, taking various perspectives and system types into account. This study presents an evaluation framework for measuring the impacts of an IS intervention especially at the shop floor in production environments. In this framework, we take a broad scope of examination and apply an integrated model that comprises elements from several methods for analyzing the acceptance and the impact of the new solutions. Thus, the aim is to further develop and enhance the existing methods and models for measuring the acceptance and the impacts of the sociotechnical interventions in production environments.