What Makes Hotel Satisfied with the Intern Hiring?

Abstract

With the rapid development of hospitality industry, hotel hiring pattern shows a trend of diversification. Intern hiring has become an important mode of hotel hiring and the key areas of soft power of hotel industry. In numerous studies, scholars mostly carry on the analysis from the perspective of colleges and students. In this paper, from the angle of hotels' interests, the researchers use the grounded theory and make a qualitative research combined with depth interviews. Through the open coding, axial coding and selective coding, concepts and categories are classified and theory is refined. We find that college, intern and tutor jointly affect intern hiring satisfaction. Under their influence, the forming mechanism "motivebehavior-- evaluation--results" is gradually formed.