Problems and Measures of Information Service Quality Evaluation

Abstract

Information service is one of the popular application modes in military information systems. Information service quality will directly influence the results of command and control in information networks. The research requirements were analyzed. Some problems about evaluating information service quality were promoted, such as the quality evaluation model, the evaluation indexes system and the evaluation methods. According to the above problems, some measures were discussed. The user’s perception model is a suggested evaluation model. The indexes system must contain multiple dimensions including information quality, service availability, effectiveness, etc. And the evaluation method may be synthesis of multiple evaluation methods.